Faq

For Your Dog Food Queries

At Purely Primal, we understand that you want the best for your dogs, and we care for your dog as our own. We strive for transparency when it comes to making you aware of the ingredients present in your dog's food.

Purely Primal

Wholesale preordering provides a bulk, lower cost option to purchasing food. The preorder process has the following requirements:

  • Food is purchased in full case increments. You will not be able to purchase individual tubes or half cases. A case is typically 40-50 lbs of food depending on the product.  
  • Customer must pickup food on scheduled pickup dates . Pickup dates are currently running every 7weeks. The pickup window is between 5:30pm and 7:30pm on the scheduled date. The schedule can be found on the events calendar. It is important that customers pickup their orders during the scheduled time as we will not be able to store wholesale for pickups at a later time. 
  • Customer must pre-pay for Wholesale Preorder. Order dates, payment dates and pickup dates are all shown on the events calendar. 
  • Wholesale ordering opens and closes following the schedule set on the events calendar. Schedule is subject to change, users will be notified of those schedule changes. 
  • Wholesale Preorder pickups take place at our warehouse: 
    Schindler Equipment
    2185 Medina Road
    Medina, Ohio 44256

    Customer's just need to pull up to the warehouse and Purely Primal will load your vehicle and you are on your way!